Occasionally, accidents happen during delivery. If you notice any damage to the shipping carton or plastic, please note that imediately on the delivery paperwork before the delivery person leaves. Due the the extensive product packaging, it is likely that any damage to the outside shipping carton will not damage the product. Our cartons are to help deliver your product safely to you, if they get a little scruffy during delivery, it just means they are doing their job to protect your order. Please call our customer service group with 24 hours of delivery to determine what additional steps you should take, before opening your product. Should you open your product and determine there is concealed shipping damage, you will need to report this damage within 48 hours of your delivery. Our customer service agents will work with you to determine what additional steps you will need to follow.

I may have a problem with my mattress.

Please read the Restonic Limited Warranty to help determine how your product qualifies for warranty service. Please contact our customer service department at xxx@sunmattress.com or 1-888-649-6288 for additional help. You may not return any product to sunmattress.com without receiving a Return to Manufacturer Authorization Number (RMA#) from our customer service department.

How do I cancel an order.

You should contact our customer service department at xxx@sunmattress.com or 1-888-649-6288 to notify them immediately of your desire to cancel your order. If your order has not been processed by our factory, there is no cancelation fee. If your order has been processed, however it has NOT shipped yet, you will be subject to a $50 cancelization fee. If your order has already shipped and you refuse delivery, you will be responsible for the intitial and return shipping and handling fees. If your order has already shipped and you have accepted delivery, you will be responsible for payment of the order.

What if I do not accept or refuse delivery of an order.

If you do not accept or refuse delivery of an order, which is NOT damaged at the delivery destination, you will be subject to payment of the initial and return shipping and handling fees. If the product delivery is refused due to damage, the shipping documents must note the specific damage and pictures must be submitted to sunmattress.com customer service department of the damage or you will be subject to payment of the intial and return shipping and handling fees.

What if I just want to send the product back.

Should you have any issues with your sunmattress.com products, please call our customer service department and they will try to help you. Any product returned to sunmattress.com must have a issued Return to Manufacturer Number (RMA#) from our customer service department clearly labeled on the outside and inside of the shipping carton. To obtain a RMA#, please call our customer service department to determin your eligibility for return. Any products returned to sunmattress.com without a pre-issued RMA# will be subject to all initial order fees in addition to the shipping and handling fees.

Risk Free 120-Day In Home Trial.

That's right! We feature a Risk Free 120-Day In Home Trail. For more information see our Risk Free 121-Day display.

Single-Sided Mattress Care
This Restonic mattress is manufactured with an exclusive new single-sided design and has one sleeping surface. This mattress has “Flip Free” upholstery padding which increases its longevity and support performance. Body indentations can be a normal occurrence in your new mattress and indicates that the upholstery layers are conforming to your body’s individual contours.

We recommend that you rotate your Restonic mattress on a regular basis to refresh its comfort. Mattresses contain many layers of upholstery padding to increase their comfort life and support performance. Body indentations can be a normal occurrence in new mattress, and indicate that the upholstery layers are conforming to a person’s individual body contours. To help minimize body impressions, mattress should be rotated occasionally throughout their life.

Please Note. At first, your new Restonic sleep set may feel firm in contrast to what you have been using, but you should not be concerned. Within a short period of time, you will become adjusted to the feel of a properly supportive sleep set.